Thank you for choosing My Hero at Home. All products available for purchase on MyHeroatHome.com are digital products and delivered via digital download only. No physical products are shipped for digital products.
We are committed to providing you with a seamless experience from purchase to delivery. Please review our shipping policy outlined below:
Digital Delivery• Delivery Method: All our products are delivered digitally via email. There will be no physical product shipped to your address. Once order and all info is received, we start working with the customization of your order. The files of your order will be emailed to the email address customer used in the checkout process. Please ensure that the email address provided during checkout is accurate and up-to-date to receive your digital download link promptly.
• Delivery Time: We strive to deliver your order as quickly as possible in a period no longer than 24 hours, except weekends (If order is received Saturday or Sunday will be deliver the next Monday)
• Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. This email serves as your proof of purchase.
• Technical Issues: If you do not receive your order within the specified time frame, please check your email’s spam or junk folder. If you still cannot locate the email, send a email to info@myheroathome.com or text +1 305 4650922 for assistance. We are not responsible for any delays caused by incorrect email addresses provided by the customer.
• Refunds: Due to the digital nature of our products, all sales are final, and we do not offer refunds or exchanges. However, if there are any issues with the info and/or photo for the customization we’ll get in contact with you before start processing your order.
• Support: For any questions or concerns related to our Shipping Policy or your order, please contact info@myheroathome.com to assist you.
• Changes to Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Your continued use of our website or purchasing from us following the posting of any changes to this Shipping Policy constitutes your acceptance of those changes.
By purchasing www.myheroathome.com, you acknowledge and agree to adhere to the terms outlined in this shipping policy. If you have any questions or concerns, please feel free to contact us. We look forward to providing you with a seamless and efficient digital delivery experience.
